[reading: Douglas van Duyne et al, "The Design of Sites (2nd edn)"; recently: Steve Krug, "Don't Make Me Think"]
It's been a while since I last tried to book tickets for live music, and I'd forgotten how extraordinarily annoying the added extras are. I was thinking about going to a Tom McCrae gig, and the tickets are listed as £15.
Of course, it's naïve to think you can actually buy a ticket for that price—there's the £1.50 "booking fee" to pay too. (What exactly does that pay for? The tricky business of keeping track of what tickets are left? Given that it's a standing-only venue, that involves … counting up to 500.)
OK, so the £15 tickets are really £16.50 tickets. I'm annoyed but I can just about cope with that, until I get to the checkout and discover the additional £2 "transaction fee". (Presumably this is to pay for the back-end credit card processing, but I've looked into how much this sort of thing costs, and 5.7% (assuming people normally buy 2 tickets) is ridiculously high.)
So listing the tickets as £15 is a flat lie; they're actually £17.50 tickets.(In the past, I've tried physically turning up at the venue to buy the tickets with cash in an attempt to avoid the fees, but it didn't make any difference—they still added on all the extras. They don't call themselves "Mean Fiddler" for nothing.)
[A:41925 B:3278 C:346 D:9187 E:71632 Total:126368]